collapse, with items that they have bought and paid for being refused by CollectPlus return House of Fraser returns to customers. All Areas, Apex Insight Ltd Register Now. administration in August. sent back via its CollectPlus drop-off points while it waited for House of Join the conversation. – Neil Ashworth, Chief Commercial Officer of Yodel and CEO of CollectPlus. Facilities management and outsourcing Returns. United Kingdom - Access to additional content including summaries of Apex Insight reports The click and collect and returns specialist is working with Clipper Logistics to process and send back about 5,000 parcels to customers free of charge. After the new owners of House of Fraser announced they would not be issuing refunds for returned goods at the time of the company’s near-collapse, CollectPlus has announced that it will be returning the already-returned goods to customers free of charge to the customer. CollectPlusis processing and delivering around 5,000 parcels back to House of Fraser customers free of charge as refunds unlikely it is working with Clipper Logistics to process and send back around 5,000 “The administrators have now confirmed that refunds are unlikely, and so CollectPlus has taken the decision to return items back to customers free of charge, so that they are not left empty handed.”. CollectPlus is handing back returns to the customers who sent them, CollectPlus returns House of Fraser parcels to customers, A curated update containing news analysis, reports, podcasts and opinion - completely free and delivered three times weekly, "RetailX & Guests" with Liberty London - a bimonthly studio conversation: retail, research, Why appearing local is the key to success – case studies on Best Buy Canada, RS Components, EDITORIAL How retailers are adapting to thrive during the Covid-19 pandemic and beyond, GUEST COMMENT: In this tough environment the key is to double down on the proposition to boost sales, EDITORIAL Bracing for the biggest online peak trading period yet, Kingfisher continues mobile-first online push with acquisition of NeedHelp Marketplace, Ted Baker, Phase Eight, Mint Velvet, Jigsaw,Hobbs unite to make high street shopping safer this Christmas, AO says electricals shoppers are now online for good following Covid-19 shift, Ocado set to buy two robotics companies to help speed delivery and innovation, Pets at Home launches 60-minute Click & Collect service to make online more convenient, M&S expands online sales capacity in distribution centre and stores ahead of ‘most digital Christmas yet’, Holistic view of stock increases online product availability by 21%, new research reveals, Aldi doubles Deliveroo trial from 20 to 42 shops. Bravo to them for not simply disposing of the parcels and doing the right thing by House of Fraser’s customers. It will involve opening every parcel in a secure environment to identify the rightful owner via the returns note. Doubtless the warehouse hardly wanted to process additional parcels that they wouldn’t be paid for leaving CollectPlus with the problem. CollectPlus has been securely storing the parcels after it was unable to access to House of Fraser’s outsourced warehouse in order to return the items, which had been sent via CollectPlus Points on or after 8 August. The click and collect and returns specialist is working with Clipper Logistics to process and send back about 5,000 parcels to customers free of charge. That's the conundrum CollectPlus faced when House of Fraser collapsed. The warehouse hasn’t reopened and, as it has become apparent that shoppers won’t get their money back, CollectPlus has decided to send them back to the people who paid for them. CollectPlus said this week that it had taken the decision to send parcels back to shoppers who had used its service to return items to House of Fraser. Commenting on the decision, Neil Ashworth, Chief Commercial Officer of Yodel and CEO of CollectPlus, said; “Through no fault of their own, customers of House of … The move follows confirmation from the administrators of the HoF business that refunds are unlikely. Commenting on the decision, Neil Ashworth, Chief Commercial Officer of Yodel and CEO of CollectPlus, said; “Through no fault of their own, customers of House of Fraser have been caught in the middle of the retailer’s collapse, with items that they have bought and paid for being refused by the returns warehouse.