If you need further assistance, message by clicking here. Make sure the phone cord is completely plugged into the wall jack and the modem. If the DSL light is rapidly flickering green, the modem has found a connection with your internet service provider but isn’t yet able to connect. When this happens I can't access the modem with 192.168.0.1. The DSL or WAN light is the indicator that a line connection exists to your Service Provider (you know, Optus, iiNet, Telstra, DoDo etc), in technical terms its more so refered to as the UPLINK. Says it can't connect to broadband service. Try connecting to the internet again. Connect the modem to a computer with a yellow Ethernet cord. Once the modem is connected to a power source and the CenturyLink network, it will attempt to connect to the internet. The lights on my router (NVG589) are solid green and yet the Internet is STILL not working. Sorry to read of your loss of service. Still no internet. In the textbox provided, type “cmd” and press enter and a black window will open up. The default gateway is used to log into the router settings by typing it in the web browser, in the top address bar where you would normally type for example: www.isat.co.za. Solid green power light and WiFi. If you have tried these steps and the DSL light won’t stay solid green, contact Blackfoot’s technical support for help. Inspect the phone cord that goes directly from the wall jack to the modem. All rights reserved. Should you need assistance, please feel free to contact our Support Team on 086 123 4728. As per AT&T Community Guidelines, we will have to close this thread, as it is 4 years old. You could by pass the pots filter to see if that is giving an issue, if it is the pots filter that is giving an issue you will then need to replace it. Keep informed about COVID-19 Corona Virus in SA, Keep informed about COVID-19 Corona Virus in SA. If the details work on the second router, then the first router they tested is faulty. Unplug your modem's power cord for at least 20 seconds and then plug it back in again. If so, remove it and plug the phone cord into the wall jack. Flashing DSL light and no internet. Email Us »
To give your computer a chance to clear out its cache and reconnect settings, wait at least 2 minutes before trying to access the Internet. Unplug all devices plugged into any and all phone jacks in the house (e.g., modem, telephones, answering machines, automatic water meter, fax machine, credit card machine and satellite receivers). Power off and restart your computer (or device). This is a fairly generic light status representation for most modems you’ll currently find out on the market today. If the DSL light is still blinking, there could be a problem with the phone cord or wall jack. The now need to contact NBN and NBN will arrange to look into it in their own time (i.e. I can see how this maaaaay become frustrating... What's the fault reference number for this one? Optus can be a bit hit and miss in the 'updating' stakes but it seems like so far there's been good communication. You will need to login into the router and confirm all the settings are correct: such as the, username, password, connection type, VPI and VCI numbers, as well as the wireless settings and once all the settings have been put in place apply the settings and see if you can connect. During this stage, your modem will fight amber or green lights on the DSL light LED indicating that is see’s your Internet Providers network. Reset the Modem to factory default (make sure you have your Service Provider connection settings ready before you do it. .css-dixatk{color:#000000 !important;background-color:!important;}.css-dixatk:hover{color:#141414 !important;background-color:#f0f0f3 !important;}.css-dixatk:focus{color:#141414 !important;background-color:#f0f0f3 !important;}.css-1ay6ky1{line-height:50px !important;}Forums. Says it can't connect to broadband service. Tried pressing the reset button, tried holding the reset button and repeated the above on all the phone sockets in the house. Dial tone: If you have dial tone but your DSL light isn’t lit up, we need to look elsewhere for the problem. Prior to making a call though, you should go through the following approach to remedy any temporary or plug issues to try and restore the internet connection.STEPS TO TRY, Restart the modem or unplug it and plug in back, Check the line for whether it is plugged into right port on the modem (DSL/WAN port), Remove all other connections from modem and only plug in 1 computer. If that does not resolve the issue, feel free to download our myATT app. (Hyperlink to No dial tone TS). The Internet light will be red if the DSL signal is not detected on the line. MrTelco is a leading network & cabling solutions company because we really love making our clients happy! You will need to login into the router to go through the router setup up and do all the settings, username and password, connection type, VPI and VCI numbers etc and apply the settings. Be sure there’s no DSL filter, phone jack splitter or power strip/surge protector with a phone jack built-in on this line. You can troubleshoot from the palm of your hand and it is much faster than calling in. This normally happens when there is power outages or bad weather. I rang Tech Support and resolved the issue. If necessary, I can refer this one back to our case management team to take a further look. If the light flickers quickly for more than five minutes, the modem has a problem. If you have no dial tone please follow these steps.