yep same here after i hit a key, the little loading icon in the … I have forgotten my account details. I do not have access to the email address that is associated to my Ubisoft account. Even trying to alt+f4 my way out of the game doesn't work. In order to be more efficient in your search, in what forum do you want to search ? • This could happen if the service has been suspended. There are no results for your request. Contact an account specialist by selecting the issue below that is blocking access to your account. We've got your back! When I use my XBox 360 controller however, I can load and play … You may see up to multiple charges while your payment is being processed, but any funds held during this period will be returned to you. What should I know about linking a new account? Message 1 of 6 (7,060 Views) Reply. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Get shareable link; … Explanation of the reference account What about the accounts I already have linked? 22 people had this problem. The reference account was introduced to guarantee a safe cross-play and cross-progression experience. Assassin's Creed III Remastered - Player Support, Game keeps crashing at the "Press any key" screen. 4. Deactivate SLI or unplug any additional screens you may be using. If this email address is not valid, or you no longer have access to it, you can update your account details at https://account.ubisoft.com or visit support.ubi.com to open a support ticket. If you require further assistance completing this step, please reference our account creation guide. All Rights Reserved. 12-09-2018 #2. 0 Highlighted. Microsoft Flight Simulator does not load after the 'Press any key screen' (Windows 10 2004 OS Build Version) If you're stuck on a black screen or the "Press any key to continue" screen check the following solutions: Community add-ons. The email address for your Ubisoft account is currently: We have sent you an e-mail to enable you to verify your email address. When you sign up for Ubisoft+, we send an authorisation request to your financial institution to ensure the payment method is valid (as in, has a valid number, and has not been reported lost or stolen). It's most likely because of your antivirus, I disabled mine and the game no longer crashes when trying to go online. I need to deactivate two-factor authentication in order to regain access to my Ubisoft account. What should I know about linking a new account? Cross-play is the ability for users from different platforms and devices to play together regardless of what platform they are on as long as the game they wish to play supports cross-play features. When linking or unlinking an account, a warning message may appear to indicate what your reference account is. Press the Windows key and the letter R at the same time. Please note that the these links are only for players who are not able to sign into their accounts. If you are playing a cross-play supported game on PlayStation, you’ll now be able to connect online and play with your friends who play the same game on Xbox, PC, or any other supported platform the game is available on. Sign in to manage your account and support cases. Do not create subfolders in the Community repository. I have multiple payments on my account but I cannot access the service! I was using payment method A and I've changed it to payment method B while my subscription is active. I have lost access to Google Authenticator. Clearing your temporary files: Go to the Start menu on your Desktop. Navigate to the Link accounts section. Options. Please keep this in mind when establishing the initial account links on your profile. 4 people had this problem. Hello there, When I start the game all is going fine until I get to the screen where you should press a key to get into the main menu. Hello folks, Unfortunately my AC III Remastered decided from one gaming session to the next to not work properly anymore. Have you lost access to your Ubisoft account? If this email address is not valid, or you no longer have access to it, you can update your account details at https://account.ubisoft.com or visit support.ubi.com to open a support ticket. I am still able to alt+tab out of the game and move my mouse around, but besides that I can't do anything. Verifying your email address also improves the security of your Ubisoft account, helps us provide you better support, and ensures you don't miss out on exclusive content, newsletters, and other special offers. This time I let it start up, and i just press a random key and boom, crashes again. If you start playing on PlayStation, you can hop over to Xbox and continue playing where you left off if you have the game on both platforms. 2 months ago. If you do not have a Ubisoft account, you can create one. If you need help with any of these suggestions, follow along with our browser troubleshooting! If this reference is ever unlinked from your Ubisoft account, it will impact your ability to successfully use cross-play or cross-progression features on your Ubisoft account. This temporary hold is cancelled daily by Ubisoft, though it may take more time for your financial institution to release the funds back to you. What about the accounts I already have linked? What in the world could be causing this? If you play on console or any Cloud platform, it is also necessary that you link your Ubisoft account to the console/platform account that you’re using. Ubisoft, Ubi.com and the Ubisoft logo are trademarks of Ubisoft Entertainment in the U.S. and/or other countries. • There will be no charge for the new billing period on payment method A and you can remove it from your account. Opening a support case is easy! The long-awaited cross-play and cross-progression features are currently implemented in select games and we will work hard to make these features available in our games moving forward. Ubisoft+ only charges you once a month for your monthly subscription, but you might be seeing multiple charges for reasons described below. In order to create threads, posts, and interact with the Ubisoft forums you need to have a Ubisoft account with a verified email address. Once your console account has been linked to your Ubisoft account, only that console account can be re-linked. If you have any concerns over a charge, please don't hesitate to let us know! The weird thing is that sometimes the game does work, but … Email us your issue or chat with an expert. Select All (Edit > Select All or Ctrl+A). Everytime I start it up and get to the "Press any key" screen and press one, the game gets stuck for a second and then crashes. No other console account can be later associated with the original Ubisoft account. Verifying your email address also improves the security of your Ubisoft account, helps us provide you better support, and ensures you don't miss out on exclusive content, newsletters, and other special offers. They will be able to give you more information about authorisation holds policy. These features apply to Ubisoft accounts, PlayStation accounts, Xbox accounts, Nintendo Switch accounts, and Stadia accounts. I can open the uplay client while im stuck at this screen, but i can't click on anything at it. Please read and follow the instructions provided to complete this process. But for some reason it doenst register any action I take. If you want to make changes to your linked external accounts, follow along with our linking and unlinking guides. Solved! While this request is processed, the funds are not transferred to Ubisoft, but put on hold. Two-factor authentication was enabled on my account without my consent. My Ubisoft account has been hacked. It cannot be exchanged for another account hosted on that same first-party platform; this bond will now be permanent. The payment method B will be used for next billing periods (including the current one).When you change your payment method, an authorisation for 0.01$ is done on this new payment method in order to validate it. Me too. ive been trying to play this game for over an hour, and it keeps crashing after the "Press Any Key" screen nomatter what i do. If you are overclocking, try running at the stock clock settings. That means I can't even get into the main menu anymore.